Sometimes even doing the right thing can bite...



In the following article, mostly for the geeks and the technical I am afraid, a company using a a help desk support online ticketing system had their database erased by an accidental set of characters coming in through an email.


In an earlier post I talk about reserved words and why some things can be done because of historical and legacy elements of our computer's operating systems.


https://www.ihatemypc.com.au/post/2018/11/08/filenames-from-the-dawn-of-computing


They'd legitimately and fairly signed up for an alert service to be notiifed when someone's email had been compromised on a third party web site.


But when such an alert came through, the email contain a sequence of characters that had a special meaning to the underlaying system.


The "special meaning" was "erase stuff".


The meaning had been identified as a bug previosuly but the system had remain unpatched for some reason i.e. the bug had not been fixed on this particular system.


Ouch!


Anyway, happy reading...here's the whole story:


https://www.itnews.com.au/news/email-from-haveibeenpwned-wipes-helpdesk-tickets-548916


Cheers,

David

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